SIMPLIFIED PRIVACY NOTICE

OCEANO FENIX S.A. DE C.V. (hereinafter referred to as “OCEANO FENIX”), with address at Boulevard Kukulcán, Manzana 38, Lote 4, Hotel Zone, C.P. 77500, Cancún, Quintana Roo, Mexico, is responsible for the use, protection, and processing of your personal data.

We inform you that the personal information collected will be used for the following purposes:

• Reservation management and confirmation.
• Registration and operation of tour services.
• Billing and payment processing.
• Internal administrative records.
• Processing charges to credit and/or debit cards.
• Customer service, satisfaction surveys, and quality evaluations.
• Sending promotions, special offers, and marketing communications.
• Providing and improving the services offered by OCEANO FENIX.

Additionally, your personal information may be used for the following complementary purposes, which help us provide a better customer experience:

• Booking recreational activities operated by third parties.
• Coordinating land or air transportation services.

If you do not wish your personal data to be used for these additional purposes, you may notify us at any time through the contact methods provided below.

Refusing the use of your data for these additional purposes will not affect the services contracted with OCEANO FENIX.

Personal Data Collected

To fulfill the purposes described above, OCEANO FENIX may collect the following non-sensitive personal data:

• Full name.
• Address.
• Email address.
• Telephone number.
• Mobile number.
• Date and place of birth.
• Nationality.
• Photograph.
• Age.
• Tax information for invoicing purposes.
• Credit and/or debit card information.
• Banking information when necessary for payment processing.

OCEANO FENIX does not intentionally collect or process sensitive personal data.

Data Transfers

Your personal data may be shared with third parties only when necessary to provide the contracted services, comply with legal obligations, or improve your customer experience.

OCEANO FENIX does not sell, rent, or improperly share personal information with unauthorized third parties.

ARCO Rights

As the owner of your personal data, you have the right to:

• Access your personal information.
• Rectify inaccurate or incomplete data.
• Cancel your personal data when legally applicable.
• Oppose the processing or use of your information.

These rights are known in Mexico as “ARCO Rights.”

To exercise any of these rights, you may submit a written request through the contact information listed below.

Revocation of Consent

You may revoke your consent for the processing of your personal data at any time, subject to applicable legal obligations and operational requirements.

Please note that in some cases, revoking consent may affect our ability to continue providing certain services.

Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to:

• Improve website functionality and user experience.
• Analyze browsing behavior and website traffic.
• Personalize content and marketing efforts.

By using our website, you consent to the use of these technologies.

Users may disable cookies through their browser settings.

Data Protection

OCEANO FENIX implements industry-standard security measures to protect your personal information against unauthorized access, misuse, loss, or alteration.

However, users acknowledge that no internet transmission or electronic storage method can be guaranteed to be completely secure.

Changes to This Privacy Notice

OCEANO FENIX reserves the right to modify or update this Privacy Notice at any time in accordance with legal requirements, operational needs, or changes in our services.

Any updates will be published on our official website:

• Website: www.oceanix.com.mx

Continued use of our services constitutes acceptance of such modifications.

Contact Information

For questions regarding this Privacy Notice or the processing of your personal data, you may contact us at:

• Email: tours@oceanix.com.mx
• Website: www.oceanix.com.mx